Privacy policy

Richard Smith Fysiotherapie, located at Oostenburgergracht 15, 1018 NA in Amsterdam, is responsible for the processing of personal data as described in this privacy statement.

Contact details:

https://richardsmithfysiotherapie.nl

info@richardsmithfysiotherapie.nl

+31 (0)20 3701556

Niels Koning is the Data Protection Officer (DPO) of Richard Smith Physiotherapy and can be reached via info@richardsmithfysiotherapie.nl.

Personal data we process

Richard Smith Physiotherapy processes your personal data because you use our services and/or because you have provided this information to us. Below is an overview of the personal data we process:

First and last name
Gender
Date of birth
Place of birth
Address details
Telephone number
Email address
IP address
Other personal data you actively provide, for example by creating a profile on this website, in correspondence, or by telephone
Location data
Information about your activities on our website
Information about your browsing behavior across different websites (for example, because this company is part of an advertising network)
Contact list provided by the customer through an app
Internet browser and device type

Special and/or sensitive data we process

Richard Smith Physiotherapy processes the following special and/or sensitive categories of personal data:

Health data
Citizen Service Number (BSN)

Purposes and legal basis for processing personal data

Richard Smith Physiotherapy processes your personal data for the following purposes:

To send our newsletter and/or promotional materials
To contact you by phone or email if necessary to perform our services
To inform you about changes to our services and products

How long we retain personal data

Richard Smith Physiotherapy will not retain your personal data longer than strictly necessary to achieve the purposes for which your data is collected. We apply the following retention periods:

General personal data: 12 months.
Newsletter subscription: we retain your data as long as you are subscribed. You can unsubscribe at any time using the link included in every newsletter.
Online registration form to become a client/patient: we retain your data for the duration of the membership in order to execute the agreement. This applies even if your data is removed from the information and/or newsletter database in the meantime.

Sharing personal data with third parties

Richard Smith Physiotherapy will only share your personal data with third parties when necessary to perform our agreement with you or to comply with a legal obligation.

Cookies or similar technologies we use

Richard Smith Physiotherapy uses functional, analytical, and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet, or smartphone when you first visit this website.

Functional cookies ensure the website works properly (e.g., remembering your preferences).
Analytical cookies help us optimize the website.
Tracking cookies monitor your browsing behavior so we can offer customized content and advertisements.

During your first visit to our website, we informed you about these cookies and requested your consent. You can opt out of cookies by configuring your internet browser not to store them. You can also delete previously stored cookies via your browser settings.

For more information, see: https://veiliginternetten.nl/themes/situatie/cookies-wat-zijn-het-en-wat-doe-ik-ermee/ (Dutch only).

Access, correction, and deletion of data

You have the right to access, correct, or delete your personal data. You also have the right to withdraw your consent for data processing or object to the processing of your personal data by Richard Smith Physiotherapy. Additionally, you have the right to data portability: this means you can request that we send the personal data we hold about you in a computer file to you or another organization specified by you.

Requests for access, correction, deletion, or data transfer, or requests to withdraw consent or object to the processing of your personal data, can be sent to info@richardsmithfysiotherapie.nl.

To confirm your identity, we ask you to send a copy of your identification document with the request. Please black out your photo, MRZ (machine-readable zone, the strip with numbers at the bottom of your passport), passport number, and Citizen Service Number (BSN) to protect your privacy. We will respond as quickly as possible, but within four weeks.

Richard Smith Physiotherapy also informs you that you have the right to lodge a complaint with the national supervisory authority, the Dutch Data Protection Authority (Autoriteit Persoonsgegevens):
https://autoriteitpersoonsgegevens.nl/en/contact-dutch-dpa/contact-us

How we secure personal data

Richard Smith Physiotherapy takes the protection of your personal data seriously and implements appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure, and unauthorized modification.

If you believe your data is not properly secured or if there are indications of misuse, please contact our customer service or email us at info@richardsmithfysiotherapie.nl.